Frequently Asked Questions
Everything you need to know about your Noor Hair journey.
What makes Noor Hair extensions high quality?
We exclusively source 100% ethically sourced Remy human hair, ensuring the cuticles remain intact and aligned for a natural look, minimal tangling, and a long-lasting silky texture.
How long does shipping take?
Orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from real human hair, you can curl, straighten, and blow-dry them. We recommend using a heat protectant spray and keeping tools below 350°F to maintain hair health.
What is your return and exchange policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, the security seal must be intact for a return or exchange to be processed.
How do I choose the right shade for my hair?
We offer a free color-matching service. Simply email us a photo of your hair in natural lighting, and our experts will recommend the perfect Noor Hair shade for a seamless blend.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.